Delivery & Returns

Delivery

Charges:

  • Standard delivery is £2.75
  • Next day delivery is £6.95 
  • Saturday delivery is £14.99
  • Free Delivery is available for all orders over £40
  • International delivery is based on weight and destination, please use the estimator on the basket page.

 

Delivery Times:

We handmake everything at Choc on Choc, so standard delivery can take up to 2-5 days to despatch, but always aim for this to be sooner where possible.

Your order will be sent by Hermes if under the value of £40.00. Any orders over the value of £40.00 may be sent via a courier DPD, where a signature will be required.

If you select Next Day delivery and order before 12pm, your order will be delivered the next working day (but remember we will need a signature to deliver your parcel, so please make sure that there is someone to accept delivery if you can't be there!)

For Saturday delivery, you must place your order before the cut off time of 12pm at least 1 business working day in advance.

Missed Delivery:

Should delivery to the address not be possible, a card should be left by the carrier to let you know how you can collect the parcel or how to arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. 

 

Returns

We hope your order is to your complete satisfaction. If there is a problem please contact us and we will aim to fix things for you as soon as possible.

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