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Delivery & Returns

Delivery

Charges:

  • Standard delivery is £2.75
  • Express delivery is £7.00
  • International - Europe is £15.00
  • International - Outside Europe is £50.00

 

Delivery Times:

We handmake everything at Choc on Choc, so orders can take up to 2-5 days to despatch, but always aim for this to be sooner where possible.

Your order will be sent by Hermes if under the value of £35.00. Any orders over the value of £35.00 may be sent via a courier DPD, where a signature will be required.

If you select express delivery and order before 12pm, your order will be delivered the next working day (but remember we will need a signature to deliver your parcel, so please make sure that there is someone to accept delivery if you can't be there!)

Missed Delivery:

Should delivery to the address not be possible, a card should be left by the carrier to let you know how you can collect the parcel or how to arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. 

 

Returns

We hope your order is to your complete satisfaction. If there is a problem please contact us and we will aim to fix things for you as soon as possible.

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Phone: +44 (0)1373 830 160

Address: Choc on Choc, Chocolate House, Somerset, BA11 6PA