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We handmake everything at Choc on Choc, so orders can take up to 2-5 days to despatch, but always aim for this to be sooner where possible.
Your order will be sent by Hermes if under the value of £35.00. Any orders over the value of £35.00 may be sent via a courier DPD, where a signature will be required.
If you select express delivery and order before 12pm, your order will be delivered the next working day (but remember we will need a signature to deliver your parcel, so please make sure that there is someone to accept delivery if you can't be there!)
Should delivery to the address not be possible, a card should be left by the carrier to let you know how you can collect the parcel or how to arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery.
We hope your order is to your complete satisfaction. If there is a problem please contact us and we will aim to fix things for you as soon as possible.